Versand

Thank you for visiting and shopping at Kooloola Shop, LLC. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

We use different types of suppliers. For most of the Domestic orders, our vendors are from the United States.

 

Shipping rates & delivery estimates

All our orders include Shipping charges to Domestic and International destinations. Also, the delivery estimates are as follow:

Shipment method

Estimated delivery time

Shipment cost

Standard Shipping for orders over $50

7 - 23 business days - US & PR

Free

Standard Shipping for orders under $50 7 - 23 business days - PR $7.95

 

Delivery delays can occasionally occur due to Covid-19 restrictions or due to shipping address and availability from vendors.

Shipment to P.O. boxes or APO/FPO addresses

Kooloola Shop, LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 – 48 hours.

Customs, Duties, and Taxes

Kooloola Shop, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kooloola Shop, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us so we can start the process with our vendors to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently offer to ship outside the U.S. only to Europe, Canada, New Zealand, and Australia. We are working to get all the permits and authorizations to provide this service worldwide.

Shipment method

Estimated delivery time

Shipment cost

International Shipping for orders over $50

7 - 23 business days 

Free

International Shipping for orders under $50 7 - 23 business days $7.95

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. (Please refer to the left bottom section of this website to read our Return & Refund Policy)